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RETURNS

RETURNS POLICY

In the event that you are not entirely satisfied with your purchase, you can return your item(s) to us, provided:

  1. Items are posted within 14 days of the received date. We make additional time allowances for our international customers on case by case basis.
  2. Items must be unworn, unwashed and in original condition.
  3. Items must have all tags and packaging attached/included.
  4. Returns documentation MUST also be enclosed.
  5. Please obtain proof of postage just in case your order is lost on its way back to us.
  6. Failure to do so may result in us not being able to process your return.
  7. We reserve the right not to refund you if you return items to us outside the terms of our returns policy.
  8. We cannot accept returns for items that have been damaged, stained, torn, snagged or damaged in any way.
  9. The cost of the returns must be paid by the customer.
It’s important to note that shipping costs are not covered by sharedil when sent back, so we suggest using your local post office for the best service and tracking details.

FAULTY/INCORRECT ITEMS

If the item you’ve received is faulty or incorrect, please inform us via email: service@sharedil.com Include your name, order number and if possible, photos of your faulty item.

Our Customer Care Team will be able to provide instructions on how to return such item(s).

HOW DO I RETURN MY ORDER? (UK & INTERNATIONAL)

  1. Fill out the relevant columns on the invoice that was included in your parcel. 
  2. Place the items in a mailing bag. You can reuse the parcel that we sent your items out in. 
  3. Ensure that you have included the invoice inside the parcel.
  4. Please ensure that any returns are clearly marked as ‘Returned Goods' on the outer packaging of the return parcel (only if sending from outside of the EU).
  5. Return the items through your local post office. We advise that you send items back using a tracked or signed for service.
  6. Please obtain proof of postage just in case your order is lost on its way back to us. Failure to do so may result in us not being able to process your return. 
Mislaid your returns sheet? Please send us over an email at service@sharedil.com and we’ll be happy to help.

RETURNING ITEMS FROM OUTSIDE OF THE EU

Please ensure that any returns are clearly marked as ‘Returned Goods’ on the outer packaging of the parcel - you must use the sticky label included in your original shipment.

Your customs declaration should include an accurate description of the goods, their quantity and value.

sharedil will not accept returned goods from outside of the EU unless the 'Returned Goods' sticker is applied on top of the return parcel.

WHEN WILL I RECEIVE MY REFUND?

Depending on the returns service used, returns can take up to 10 days to arrive back with us. Returns for refund are processed within 1 - 2 working days of receiving the item.

However, card refunds may take up to 10 working days for your bank to complete, depending on their processing time. This can very greatly between card issuers, and unfortunately, we are unable to influence this.

Please note we do not issue refunds for the original delivery costs. Unfortunately, we also cannot refund duties, taxes or shipping charges.

However, if the item you’re returning is faulty or incorrect, we will process a refund for your shipping charges. Please make sure to inform us about faulty/incorrect items as soon as possible via email: service@sharedil.com

EXCHANGES POLICY

  1. Exchanges will be processed within approximately 1 - 2 working days after receipt of your original item.
  2. The ability to process your exchange depends on the availability of our inventory on hand each day.
  3. We cannot accept exchanges for items that have been damaged, stained, torn, snagged or damaged in any way.
  4. If you need your exchange by a certain date, please send your order back for a refund and order your items again - this way we will be able to process this for you much more efficiently. 
It’s important to note that shipping costs are not covered by sharedil when sent back.

HOW DO I EXCHANGE MY ITEM(S)?

  1. Fill out the relevant columns on the invoice stating the new size or colour that you would like to exchange your item for. If you would like a different item, you will need to contact us at service@sharedil.com.
  2. Place the item(s) in a mailing bag. You can reuse the parcel that we sent your items out in. 
  3. Ensure that you have included the invoice inside the parcel.
  4. Please ensure that any exchanges are clearly marked as ‘Returned Goods' on the outer packaging of the return parcel (only if sending from outside of the EU).
  5. Return the items through your local post office. We advise that you send items back using a tracked or signed for service. 
  6. We will process the exchange within 1 – 2 working days of receipt.
  7. Your item(s) will be sent out to you with a standard service for delivery.
Mislaid your returns sheet? Please send us over an email at service@sharedil.com and we’ll be happy to help.

If you have further questions, please get in touch with us: service@sharedil.com

Email: service@sharedil.com

Tel: (262) 745-5015

Recipient: Jesse McKinney

Return Address:

328 N 18TH STREET, RICHMOND, VA 23223 United States